Refund policy

Casual Fixation products are made to order.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, contact casualfixationshop@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and photos if available. We will review the issue and arrange an appropriate replacement or refund for a confirmed problem.

Change of mind and size selection

Because each item is made to order, we do not accept returns or exchanges for change of mind or a size you selected incorrectly, except where required by law. Please check the product size guide before ordering. If we send a size different from the one you ordered, contact us under the incorrect-item policy above.

Before sending anything back

Please contact us before returning an item so we can provide instructions.

This policy does not limit any consumer rights you have under applicable law.